Frequently Asked Questions
Everything you need to know about our fresh tropical fruits and farm-to-table treats.
How do you ensure the freshness of tropical fruit during shipping?
We hand-select each piece of fruit at peak ripeness and use climate-controlled packaging and expedited shipping methods to ensure your order arrives in pristine condition.
Which shipping carriers do you use for nationwide delivery?
We primarily utilize FedEx and UPS for our domestic shipments to provide the most reliable tracking and fastest transit times for our perishable goods.
Can I track my order once it has been shipped?
Yes, as soon as your order is processed and leaves our farm, you will receive an email with a tracking number to monitor your delivery in real-time.
Do you offer international shipping?
Due to strict agricultural regulations and the perishable nature of our products, we currently only ship within the United States and Canada.
What is your return policy for perishable food items?
If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery with photos, and we will arrange for a replacement or a refund.
Are your exotic fruits seasonal?
Yes, many of our specialty items like Dragon Fruit, Lychee, and Monstera Deliciosa are seasonal. We update our online inventory daily to reflect what is currently being harvested.